Lower Your Business Telephone Bill with Skype on your PBX/Phone System!! Actiontec VoSKY Exchange Skype Gateways connect your PBX Phones to SKYPE!! - PDF
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1 TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess Telecom Equipment! I will always do my best to match or beat any competitors bid! Local: Toll Free: Fax: URL:
Lower Your Business Telephone Bill with Skype on your PBX/Phone System!! Actiontec VoSKY Exchange Skype Gateways connect your PBX Phones to SKYPE!! Make unlimited calls for only $1.97/mo per line on your CURRENT business PBX/Phone system!! Your Ultimate Gateway to Skype2 User Manual This manual applies to Exchange 9040 and Exchange 90803 4 Table of Contents 1 Introduction 1.1 Package Contents 1.2 Features 1.3 Minimum System Requirements 2 Before You Proceed 3 Installing Skype Software 4 Installation Procedure 5 Installing Exchange
Software 6 Activating Exchange
Software 7 Conecting Exchange
Hardware 8 Localizing Exchange
System Instant Message Content 9 Managing Your Windows User Accounts 10 Launching Exchange
Software 11 Adjusting Skype Settings 11.1 Set Skype Always Online 11.2 Allow calls/chats from 11.3 Disable Notifications Display 11.4 Disable Skype Sounds 11.5 Disable Skype Video 11.6 Remove IM Chat Window 11.7 Disable Pop up Requests for Contact Details 11.8 Set Skype Updates for Major Releases and Hotfixes to Ignore5 12 Verifying Exchange
System 13 Setting up the PBX 13.1 Configuring the PBX 13.2 Verifying the PBX 13.3 Setting up the Telecommunication Parameters 14 Connecting the PBX to Exchange 9040/ Managing Your Exchange User Account 15.1 Logging in 15.2 Configuration Wizard SkypeOut Settings SkypeOut Call Availability Phonebook Dialing Scheme Administrator s Settings 15.3 Advanced Settings Modifying Dialing Scheme Enabling Smart Dialing 15.4 Modifying Administrator s Information 15.5 Adding Public Contacts 15.6 Viewing & Modifying Public Contacts 15.7 Adding Users 15.8 Viewing User List & Modifying User Information 15.9 Logging In As Standard Users Using Phonebook Utility Viewing User s Private Contacts Backing up & Restoring Backing up Restoring Viewing Call Log Viewing Statistics ii6 16 Using Exchange 9040/ Making Skype Calls 16.2 Making SkypeOut Calls Smart Dialing Regular Dialing 16.3 Answering Skype Calls 16.4 Allowing Skype Users to Call Exchange 9040/ Exchange
Settings Changing Region Settings Changing Voice Prompt Language DTMF Settings Advanced Settings 16.6 Service Settings 16.7 Stack Settings Master Exchange Slave Exchange Auto-Notification 18 Using TightVNC 18.1 TightVNC Installation 18.2 Accessing Exchange Server Desktop Remotely 19 Updating Exchange
Software 20 Uninstalling Exchange
Software Appendix A - Pre-Installation Check List Appendix B - Glossary Appendix C - Country/Region List Appendix D - Compatible PBX System Appendix E - FAQ Appendix F - Troubleshooting iii7 Appendix G - Request Support Appendix H - Specifications Appendix I - Notices Appendix J - Limited Warranty8 Introduction 1 You can skip section 1-Introduction, and move to section 2-Before You Proceed directly. However we recommend reading through the introduction to familiarize yourself with the benefits of Exchange
and help improve its operation. Thank you for purchasing Actiontec VoSKY Exchange . VoSKY Exchange
is the world s first VoIP gateway that brings Skype Internet calls to an office environment. Exchange
seamlessly bridges the existing PBX to the Skype network to provide inexpensive long distance and international calls. Exchange 9040 Exchange 9080 By adding four/eight telephone lines to your PBX, Exchange
provides access to Skype Internet calls for every extension in the officeeven to those without computer access. Users simply pick up their office phones, dial a few numbers, and they are able to place and receive Skype Internet calls. Our Exchange
differentiates itself from ordinary VoIP products by including features that make your office Skype calls simple and convenient to use. Exchange
includes a new PhoneBook feature that makes it possible for every Exchange
user to create and manage his/her own contacts. Leverage the World's Largest Free VoIP Network TM 19 The Single Desktop feature makes it more convenient for the administrator to manage Exchange
by reducing the burden of switching among Windows users. You can manage 4 to 8 Skype accounts on a single Windows desktop. The updated Exchange
supports DTMF Relay to guarantee reliable DTMF signal transportation and recognition. Users can expect worryfree calling because of solid DTMF signal recognition. Smart Stacking (only for Exchange 9080) technology allows you to easily add an additional 8 ports to your existing Exchange to expand it to 16 ports with very little configuration. The 2 VoSKY Exchange 9080s connect to 2 PCs, and will share a single database, which makes for easy management and maintenance.this technology allows you to inexpensively add additional phone lines for use in the office to facilitate your growing business. In the future, we will offer you multi-exchange Smart Stacking technology, so you may add Exchange Skype lines to your business as the need arises. Call Log captures all call details, including: date, caller, callee, call destination, call type, call duration, rate per minute and total call cost. The Call Log supports Caller ID Display. You can find both the caller and callee s Exchange
telephone numbers and Skype IDs in the Call Log. Also, when using Skype 2.5 or above, Exchange can detect SkypeOut calling rates and log the total cost of SkypeOut calls. Skype Company Skype ID Mechanism: VoSKY Exchange
provides 4/8 Skype accounts. You can choose any Skype account to be your Company Skype ID. (The first Skype account is recommended to be your Company Skype ID.) This perfect mechanism will enable you to make Skype calls as easily and conveniently as regular calls. When Exchange
is connected to a PC and the software is installed, a Java server and database server will be automatically installed. This powerful database includes a sophisticated dialing plan and a smart phone book feature. Exchange
is truly at the forefront of innovation in the VoIP area and is designed to seamlessly integrate into the office environment. 2 Leverage the World's Largest Free VoIP Network TM10 1.1 Package Contents VoSKY Exchange
with two rack mount ears 1 USB cable (9040) / 2 USB cables (9080) 4 Telephone cables (9040) / 8 Telephone cables (9080) [RJ-11] Installation CD User Manual Quick Start Guide DC Power Supply Note: If any of the above items is damaged or missing, contact your reseller. Leverage the World's Largest Free VoIP Network TM 311 USB Port: Connects to the PC s USB port with the supplied USB cable FXS Port: Connects to the PBX s trunk port with the supplied telephone cable (RJ-11) Power Port: Connects Exchange
to an electrical outlet Ready LED (Green): Indicates device is ready to work In Use LED (Red): Indicates the corresponding FXS port is in use Slow Flash Fast Flash Steady On Off Ready LED (Green) Power On Downloading Firmware Port launched and ready to work No Power Supply In Use LED (Red) Power On Downloading Firmware An Incoming Call Line off-hook Connection established No Power Supply Line onhook 1.2 Features The World s first 4/8 ports Skype gateway(fxs) Skype P2P Internet telephony protocol compatible Supports Skype v2.0 or v2.5(recommended) Supports 4/8 Skype /SkypeOut lines on one computer Company Representative Skype ID system complies with the traditional dialing rules of your company Complies with Skype dialing format Delivers Skype functionality into enterprise extension system 4 Leverage the World's Largest Free VoIP Network TM12 Call progress tone generation & detection Supports clear duplex calls with Digital Echo Cancellation Supports complete Voice menu function during dialing Supports Skype/SkypeOut speed-dial Smart Dialing Plan provides up to two-segment 16-digital speed dialing codes for Skype or SkypeOut calls Personal Phonebook allows each user to create and manage their own phonebooks Single Desktop allows you to manage all Skype lines on a single desktop Firmware/Software Online Update automatically checks for software and firmware updates every 24 hours Call Overflow Forwarding can be enabled when all lines of VoSKY Exchange
are busy. Troubleshooting awareness: Skype Status Detection, Skype Crashed Detection, USB Unplug Detection, Line Lock Detection Plug & Play Notifications for troubleshooting errors and for SkypeOut credit low-balance warning Call Log for inbound and outbound calls Cadence: Supports countries tone cadence and a custom setting facility Polarity Reversal Generation Smart Skype Dialing for any Skype client Smart stacking technology (only for Exchange 9080) VNC web administrations for remote control Expandable Value-added Service Leverage the World's Largest Free VoIP Network TM 513 1.3 Minimum System Requirements PC Server: Exchange 9040 Exchange 9080 Intel Pentium IV 3.0 GHz or AMD Athlon or faster Intel Core 2 Duo Processor E6600 or Intel XEON 3060 or faster 512 MB RAM 1GB RAM 400MB free HD space CD-ROM drive 400MB free HD spacee CD-ROM drive 1 free USB 1.1/2.0 port 2 free USB 1.1/2.0 ports OS: Windows XP Professional+SP2 Application: Skype v2.0 or 2.5(recommended) Internet Connection: Dedicated Broadband Exchange 9040: Downlink 1Mbps, Uplink 128 Kbps Exchange 9080: Downlink 2Mbps, Uplink 256 Kbps Touch-tone analog phones (optional, for testing purpose only) PBX: 1-8 free analog trunk ports with Auto-attendant capability for up to 8 Skype lines 6 Leverage the World's Largest Free VoIP Network TM14 Before You Proceed 2 Note the following precautions before you install the software. 1. Get a valid Reseller ID from your Reseller to activate Exchange
software (not mandatory). 2. Make sure Exchange Server PC designated for Exchange
has a clean system with only anti-virus and Skype applications installed (refer to section 3 Installing Skype Software). 3. Make sure the Internet connection is normal and shut down the firewall temporarily before activating Exchange
software. 4. Make sure Exchange Server has a dedicated broadband access to assure voice quality. 5. Make sure Exchange Server is not part of any Windows Active Directory domain. 6. Make sure to login on Exchange Server with an account that has administrator privileges. 7. Configure your PBX (refer to section 13 Setting up the PBX ). Note: A detailed Pre-Installation Check List is provided in Appendix A. Leverage the World's Largest Free VoIP Network TM 715 Installing Skype Software 3 1. Before installing Exchange
software or hardware, you should first install Skype software on your computer. If you already have Skype software installed, you can move to section 5 in this manual, Installing Exchange
Software. 2. Insert the Installation CD into your computer s CD-ROM drive. A Welcome to VoSKY Exchange screen will come up. Click Install Skype to start to install Skype In Skype-Install window, select your language, read the Skype End User License Agreement (EULA) and Skype Privacy Statement. To continue the installation, select the option Yes, I accept the EULA and I have read the Privacy Statement, then click Options. 4. The Options window will offer you the option where you would like Skype to be stored on your computer. You can either select the default folder as your destination location or click Browse to navigate to a different folder. Do not select Launch Skype after installation. Click Install. 8 Leverage the World's Largest Free VoIP Network TM16 5. When the installation is completed, you will see the final screen--- Skype Setup Complete. Click Finish. Skype software installation is complete. You are now ready to install Exchange Software. Leverage the World's Largest Free VoIP Network TM 917 Installation Procedure 4 Below is Exchange
installation flow diagram that gives you an overview of all the steps required to install Exchange . Exchange
Installation Flow 10 Leverage the World's Largest Free VoIP Network TM18 5 Installing Exchange
Software This section shows how to install Exchange
software on the PC. Since the installation of Exchange 9080 is similar to Exchange 9040, the next paragraphs show only examples of installing Exchange Note: If you are implementing Exchange 9080 stack function, Exchange 9080 software should be installed on both the master and slave PC. 1. Insert the Installation CD into your computer s CD-ROM drive. A Welcome to VoSKY Exchange screen will come up. Click Install Exchange 9040 to start the installation. Leverage the World's Largest Free VoIP Network TM 1119 2. Setup.exe program will run and open the VoSKY Exchange 9040 InstallShield Wizard to guide you through the installation process. Click Next to continue. 3. Read through the software License Agreement, select I accept the terms of the license agreement, and then click Next to continue. 12 Leverage the World's Largest Free VoIP Network TM20 4. The VoSKY Exchange Pre-Installation Requirements screen will appear to remind you that you should have installed Skype on your PC prior to installing Exchange 9040 software. If you haven t done it already, go to section 3-Installing Skype Software, and install Skype on your computer. If you have already installed Skype, don t start up, login or register Skype before the installation of Exchange 9040 software. Click Next to continue. 5. In the next screen System Requirements Check, verify that the listed system configuration meets the minimum requirements, and then click Next to continue. 6. On the following screen---the VoSKY Exchange 9040 System Configuration, select the number of lines you would like to use (the default number is four). Click Next to continue. Leverage the World's Largest Free VoIP Network TM 1321 7. Click Install on the Ready to Install the Program screen. The InstallShield Wizard will copy the necessary files. This will take a few minutes. 14 Leverage the World's Largest Free VoIP Network TM22 8. When the installation is complete, a Setup Complete screen will pop up to notify you that the software is installed successfully. Click Finish. The next chapter shows you how to activate Exchange
software. Leverage the World's Largest Free VoIP Network TM 1523 6 Activating Exchange
Software As we mentioned in section 2-Before You Proceed, before you activate your software, make sure the Internet connection is normal and shut down the firewall temporarily. The following outlines the procedure for Exchange 9040 software s activation. 1. The VoSKY Exchange 9040 Activation window will notify you to activate the software. Fill in the fields as shown below. If you want to activate it later, click Cancel. Click Activate when you have filled out the required information. 2. Please get your Reseller ID from your reseller. If you have no Reseller ID, please do not fill in the blank. Note: After Reseller ID being filled in, your reseller's information will be automatically displayed in the About tab of Exchange
Console. 16 Leverage the World's Largest Free VoIP Network TM24 Note: After you click Activate, if the software fails to connect to the Activation server, make sure your Internet connection is normal and shut down the firewall temporarily. Click OK and try to activate at a later time. 3. After you click Activate, an Activation window will guide you through the following steps. Click Cancel to activate Exchange later. If you entered an incorrect
address in the last step, click Back to enter it again. Note: If you do not receive the
in 3 minutes, please check the following items: 1. You may have entered an invalid
address. Click Back and enter a valid
address to finish the activation. 2. Please check your
account s junk, spam, or trash can. Your mail server or client software may detect the activation
as junk or spam. Depending on your mail setting, the activation may be in one of these folders and not your Inbox folder. Leverage the World's Largest Free VoIP Network TM 1725 4. Check the
account you entered for the first part of Activation and click the link in the
to complete the
confirmation process. 5. Click Next in the Activation window to continue Activation. 6. The Post Installation Guideline screen will guide you through the proper installation procedure of VoSKY Exchange Click OK to close the window after you have completed all the steps. 18 Leverage the World's Largest Free VoIP Network TM26 Note: After Exchange
software is installed, one application window---web server will be launched. The Web server will manage the Skype contact list. A contact list management guide is included in section 15-Managing Exchange User Account of this manual. Do not close the DOS window while using Exchange . When Windows firewall is turned on and Exchange attempts to accept connections from Internet, the firewall blocks the program from doing this and displays a message giving you the option to unblock the program. Click Unblock to allow Exchange to work better. Leverage the World's Largest Free VoIP Network TM 1927 7 Connecting Exchange
Hardware 1. Connect the power adapter to the power port that is located on the right side of Exchange
s back panel. Note: Exchange
may create static noise during use which may be caused by not properly grounding the power adapter. Therefore, please insert the adapter to a three-holed wall socket to avoid the above-mentioned situation. 2. Connect Exchange
to an electrical outlet. 3. Connect Exchange
to the PC server with the supplied USB cables. The USB port (1 for Exchange 9040, 2 for Exchange 9080) is on the left side of Exchange
s front panel (white color port in photo below). The green LEDs on the right of Exchange
s front panel will start flashing slowly, the red LEDs will also start flashing slowly after the operating system has recognized this device. 20 Leverage the World's Largest Free VoIP Network TM28 Localizing Exchange
System Instant Message Content8 Exchange
Console should be rebooted after system IM is customized so as to make it effective. Therefore we recommend completing your Exchange system message settings before launching Exchange
server for the first use. Exchange
will send an instant message in the following situations: Exchange system error Call back All lines are busy SkypeOut balance running low The system default messages are in English. You may localize the message s format, description, and language. The system message file is in [root]:\program Files (default)\vosky Exchange ) under ExchangeIM.ini. You may also use the system default message format as a reference to customize your own system instant message. Please refer to the 2 examples in the following picture: Leverage the World's Largest Free VoIP Network TM 2129 Note: %s,%d and %2f are system definitions and should not be revised. To start a new line, type \n at the place where the new line is supposed to start. Please save the files after you have localized the system messages. If Exchange
is running, reboot Exchange
after exiting each port on it to make the localized messages take effect. To restore to the default system messages, just delete the localized messages. 22 Leverage the World's Largest Free VoIP Network TM30 9 Managing Your Windows User Accounts After the software is installed, Exchange 9040 creates four windows accounts on your PC server automatically: user01, user02, user03 and user04 (Exchange 9080 creates eight windows accounts on your PC server automatically: user01, user02, user03, user04, user05, user06, user07and user08). The default password for all these accounts is 1. If you decide to modify the password, click the corresponding user name under the Modify Password section of the Admin tab in the Console. An example for modifying User01 s password is shown below. Enter a new password - the maximum length allowed is eight alphanumeric characters. Click OK to finish modifying User01 s password. Leverage the World's Largest Free VoIP Network TM 2331 Go to Start-&Control Panel-&User Accounts to view all accounts. You don t need to switch User Accounts to manage Exchange and Skype accounts. The single desktop feature provides the convenience of managing all Exchange lines in one single Windows desktop. The following is an example of the creation of four User accounts for Exchange We recommend designating a special computer for Exchange
and set a password for your computer s windows administrator for security. Windows user accounts created by Exchange
cannot be deleted. If a user account is deleted, Exchange
will not work properly. 24 Leverage the World's Largest Free VoIP Network TM32 Launching Exchange
Software10 When Exchange
software has been installed, Exchange
Console will launch automatically. Before launching Exchange Ports, make sure you have activated Exchange
software. Since the activation of Exchange 9080 is similar to Exchange 9040, the next paragraphs show only examples of activating Exchange The following procedure should be followed to launch each port of Exchange. 1. Click the Launch button. Note: If your system could not launch Skype application after clicking the Launch button, please check the following items: Right click My Computer and select Manage. Select Services in the Manage and Applications and confirm that the Secondary Logon service has been Started. Leverage the World's Largest Free VoIP Network TM 2533 2. Skype will launch. Log in by using an existing Skype account or creating a new one. On the Create a New Skype Account screen, check the boxes next to Sign me in when Skype starts and Start Skype when the computer starts. Note: We recommend creating Skype IDs by using a sequential naming convention, such as the following: Company Name, Company Name1, Company Name2, Company Name3 Company Name7. The Skype ID Company Name can be used as the Company Skype ID. For example, if you use four Skype accounts, they can be named as follows: Exchange, Exchange1, Exchange2, and Exchange3. Exchange would be used as the Company Skype ID. 3. Wait for Skype to log you in. Another program wants to use Skype screen will come up. Click on the circle next to the first option, Allow this program to use Skype, and click OK to save. 26 Leverage the World's Largest Free VoIP Network TM34 Note: After launching a port on Exchange , a System Settings Change window will pop up to ask if you want to restart your computer. Click No. 4. You can click the Status tab in Exchange 9040 Console to check the user account status. Green light: The connection is working properly and the phone status is on-hook. Red light: The connection is not available or is not working properly. Blue light: The connection is working properly and the phone status is off-hook or busy. Leverage the World's Largest Free VoIP Network TM 2735 5. After these steps are complete, repeat steps 1-3 to launch the remaining ports and activate the rest of your company s Skype accounts. When the remaining Skype accounts are activated, the status indicators should all turn green (as shown in the following screen shot). Note: Ports 1, 2, 3, and 4 need to launch for Exchange to operate at peak level. Click the option Auto start Exchange Server when Windows starts. 28 Leverage the World's Largest Free VoIP Network TM36 Note: If you want to activate the Exchange 9080's stacking feature, go to section 16.6-Service Settings to activate the stacking service in this manual. Leverage the World's Largest Free VoIP Network TM 2937 Adjusting Skype Settings 11 When you have registered all Skype accounts, adjust each of the Skype account's settings for better operation Set Skype Always Online By default, Skype status will show as Away when you are inactive for 5 minutes, and show as Not Available when you are inactive for 20 minutes. set both of these values to 0 minutes to show your Skype status as always online as shown below Allow calls/chats from If you connected Exchange
to a PBX and want to let other Skype users call Exchange , you must adjust your Skype settings. Under Skype, go to ToolsgOptions. Click Privacy and ensure that the anyone option under Allow calls from and allow chats from is selected. Then click Save to save the modification. 30 Leverage the World's Largest Free VoIP Network TM38 11.3 Disable Notifications Display To improve Exchange
s performance, disable notifications display as shown below: Leverage the World's Largest Free VoIP Network TM 3139 11.4 Disable Skype Sounds Exchange
does not need Skype generated sounds. Please disable Skype sounds as shown below Disable Skype Video Skype Video needs to be disabled when running Skype 2.0 (and above) on the Exchange . Please disable Skype Video as shown below. 32 Leverage the World's Largest Free VoIP Network TM40 11.6 Remove IM Chat Window To prevent the IM chat window from popping up on the screen, uncheck the selection as indicated below Disable Pop up Requests for Contact Details To disable pop up the requests for your contact details, uncheck the selection as indicated as below. Leverage the World's Largest Free VoIP Network TM 3341 11.8 Set Skype Updates for Major Releases and Hotfixes to Ignore It is recommended that you shouldset Skype updates for major releases and hotfixes to Ignore to ensure Exchange s better performance. Select Ignore as shown below. If you want to install Skype updates and hotfixes, please do it after exiting Exchange
Console. 34 Leverage the World's Largest Free VoIP Network TM42 Verifying Exchange
System12 Please step through the procedures below to verify Exchange
insatllation and make sure that both the software and the hardware have been set up correctly and can function properly. 1. Connect Exchange
s FXS ports to ordinary phones (except pulse phones) with the supplied telephone cables (RJ-11). 2. Have a Skype user call each of the Skype IDs and make sure every phone rings and the two parties can communicate when the telephone is answered. 3. The installation creates a default public Skype ID: echo123 with speed dial key 1. Pick up any phone and dial 1 to make an outbound call to echo123. Make sure you can hear the Skype call test voice. 4. Record a message of ten seconds after the beep, and make sure you can hear your recorded voice message. Note: You must make sure the above steps are all successfully completed and functional before connecting to the PBX. Leverage the World's Largest Free VoIP Network TM 3543 Setting up the PBX Configuring the PBX Before you configure your PBX, make sure your PBX has auto-attendant and automatic detection of a busy tone (or wink) for hanging up the call. It is recommended to request your PBX supplier to set up the PBX as follows: 1. Record the following technical information from your PBX specification for future troubleshooting: a. Ringing signal to your PBX b. Hang-up signal to your PBX c. Off-hook signal from your PBX d. Does your PBX support Polarity Reversal as hang up signal? 2. Obtain up to 4/8 available PBX analog trunk ports for Exchange
connection. 3. Assign a hunting group number for each analog trunk ports used (set a different hunting group number from the existing one). 4. Confirm all functions configured on the analog trunk ports for the PSTN connection are also configured on the analog trunk ports for Exchange
connection. Note: Generally, a PBX uses a 9 or 0 number to give users access to the PSTN line. When you set the hunting group number to another number, an extension user just needs to dial this number to access the Skype line. 36 Leverage the World's Largest Free VoIP Network TM44 13.2 Verifying the PBX Before connecting Exchange
to PBX s trunk ports, please do the following steps to ensure your Exchange
Hunting Group Number, Auto Attendant and calling extension and other functions are normal. If not, please contact your PBX supplier for servicing. 1. Connect the PBX s trunk ports that are reserved for Exchange
to your company s outside lines. 2. Pick up any extension phone and dial the hunting number to access the PSTN line. After you hear the dial tone, call a landline phone, a cell phone, and other company office extension phone. Make sure the connections are normal and the two parties can communicate. 3. Dial your company s phone number from a landline phone, a cell phone and an office extension phone. Enter an extension number after you hear the greeting message. Make sure the connections are normal and the two parties can communicate. 4. Re-connect your company s outside lines from the PBX s (Skype lines) trunk ports back to its previous (PSTN) trunk ports. 5. Run steps 1-4 for each trunk port. Note: You must make sure the above steps are all successfully completed to ensure the PBX hunting group number setup is correct Setting up the Telecommunication Parameters The default Region settings are based on your the geographic location setting of your server s operating system. The telecommunication parameters of all countries have been added into Exchange
system for you. However, you may need to modify the standard value under some circumstances, since there are brand and setting differences among the equipments of different telecommunication companies and the distance between telecommunication offices and end users will affect the telecommunication Leverage the World's Largest Free VoIP Network TM 3745 parameter as well. The Line Locking problem may occur when the differences are too big and no adjustment is made.if you want to customize the frequency and cadence to satisfy your PBX, go to Settings tab in Exchange Console, choose the Custom option, click Change to customize the frequency and cadence parameters for any PBX as shown below. Note: 1. If the Line lock problem (the remote side does not release the line after hanging up) happens, you should consult with the local telecommunication company or the supplier of your PBX for the correct Busy Tone telecommunication parameters. 2. If the Exchange
cannot connect to the PBX on incoming Skype calls, such as when a remote Skype caller calls your Company Skype ID but cannot get the PBX s auto attendant greeting, then a possible cause is an incorrect Ring Tone parameter configuration. Please ask the local telecommunication company or the supplier of PBX for the correct Ring Tone telecommunication parameter. 38 Leverage the World's Largest Free VoIP Network TM46 The Voice Prompt settings now have a new default option for a Generic Tone. In some cases, the PBX will automatically check for a valid trunk port by trying to detect a dial tone after a temporary off-hook period. If this occurs the Generic Tone option will send out a dial tone to meet the PBX s requirement. If your PBX does not have this feature, then the typical voice prompt greeting is recommended. Appendix D has a list of PBXs compatible with Exchange . Leverage the World's Largest Free VoIP Network TM 3947 14 Connecting the PBX to Exchange
After completing the steps outlined in Section 13,perform the following procedure to connect Exchange
to a PBX: We recommend you connect Exchange
to the PBX trunk ports, with the supplied telephone cables (RJ-11), using the following connection scheme. This may increase the reliability of Exchange
when making and receiving calls: Note 1: CO port = Analog trunk port Note 2: Assuming PBX s CO ports hunting order is from CO1 to CO4 (CO8). Exchange 9040: Connect Exchange 9040 s FXS1 port to the PBX s CO4 port, FXS2 port to the CO1 port, FXS3 port to the CO2 port, FXS4 port to the CO3 port. Exchange 9080: Connect Exchange 9080 s FXS A1 port to the PBX s CO8 port, FXS A2 port to the CO1 port, FXS A3 port to the CO2 port FXS B1 port to CO4 port FXS B4 port to CO7 port. 40 Leverage the World's Largest Free VoIP Network TM48 Leverage the World's Largest Free VoIP Network TM 4149 15 Managing Your Exchange User Account 15.1 Logging in Open your browser and type in
in the address bar. This will open the VoSKY Exchange user login page. Input your username and password to gain access. Use the default administrator username admin and the default password password to log in. If you want to log in automatically, select the box next to Remember me Configuration Wizard SkypeOut Settings On initial login, the configuration wizard will ask you several questions in order to properly set up the administrator account. First configure the SkypeOut settings. You can choose the option to open the SkypeOut to all people or not. 42 Leverage the World's Largest Free VoIP Network TM50 1.Yes (If you select any option under Yes, the default setting for Allow to Dial SkypeOut will be YES when adding Users ) a. Allow SkypeOut direct dial i. All users are allowed to direct dial SkypeOut numbers ii. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry iii. The user is allowed to make SkypeOut calls by dialing the speed dial key of a SkypeOut number entered in his Private Contact list: PIN+speed-dial key iv. The user is allowed to direct dial SkypeOut by dialing their PIN and the SkypeOut number: PIN+SkypeOut b. Allow SkypeOut direct dial with PIN i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry ii. The user is allowed to make SkypeOut calls by dialing the speed dial key of a SkypeOut number entered in his Private Contact list: PIN+speed-dial key iii. The user is allowed to direct dial SkypeOut by dialing their PIN and the SkypeOut number: PIN+SkypeOut c. Allow SkypeOut calls using speed-dial key only i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry ii. The user is allowed to make SkypeOut calls by dialing the speed-dial keys of SkypeOut numbers entered in his Private Contacts list: PIN+speed-dial key d. Allow SkypeOut calls using speed-dial key and password i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial Leverage the World's Largest Free VoIP Network TM 4351 key of that entry ii. Users are allowed to make SkypeOut calls by dialing their PIN, the speed dial key of a SkypeOut number in their Private Contacts list, and their password: PIN+speed-dial key+*+skypeout password Dial SkypeOut directly PIN + Skype Out PIN+ Private Speeddial Key PIN+ Private Speed-dial Key+ * +SkypeOut Password Allow SkypeOut direct dial Yes Yes Yes Yes Allow SkypeOut direct dial with PIN Allow SkypeOut calls using speed-dial key only Allow SkypeOut calls using speed-dial key and password No Yes Yes Yes No No Yes Yes No No No Yes 2.No(If you select any option under No, the default setting for Allow to Dial SkypeOut will be NO when you adding Users) a. Restrict SkypeOut direct dial with PIN i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry ii. The user is allowed to make SkypeOut calls by dialing the speed dial key of a SkypeOut number entered in his Private Contacts list: PIN+speed-dial key iii. The user is allowed to direct dial a SkypeOut number by dial their PIN and the SkypeOut number: PIN+SkypeOut 44 Leverage the World's Largest Free VoIP Network TM52 b. Restrict SkypeOut calls to designated users using speeddial key i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry ii. The user is allowed to make SkypeOut calls by dialing the speed-dial keys of SkypeOut numbers entered in his Private Contacts list: PIN+speed-dial key c. Restrict SkypeOut calls using speed-dial key and password i. All users are allowed to direct dial SkypeOut numbers entered in the Public Contacts list by dialing the speed dial key of that entry ii. Users are allowed to make SkypeOut calls by dialing their PIN, the speed dial key of a SkypeOut number in their Private Contacts list, and their password: PIN+speed-dial key+*+skypeout password Please refer to the examples in section Regular Dialing in order to get a detailed explanation of the different options offered for Skype- Out Access. Dial SkypeOut directly PIN + Skype Out PIN+ Private Speeddial Key PIN+ Private Speed-dial Key+ * +SkypeOut Password Restrict SkypeOut direct dial with PIN Restrict SkypeOut calls to designated users using speed-dial key Restrict SkypeOut calls using speed-dial key and password No Yes Yes Yes No No Yes Yes No No No Yes Leverage the World's Largest Free VoIP Network TM 4553 Please choose the option that is best suited for your requirements and then click Next SkypeOut Call Availability Configure the time period for which you want to allow SkypeOut functionality. If you don t want to limit the SkypeOut dialing time, choose the Anytime option. If you want to customize the time period, select the time in the drop-down list, then click the New button to add a new item. When you finish configuring, click Next. The following example shows how to customize the SkypeOut function to allow usage only from Monday to Friday, 8:00 am to 6:00 pm. 46 Leverage the World's Largest Free VoIP Network TM54 Phonebook Dialing Scheme Configure the dialing Scheme to use with Phonebook. Exchange provides a two-segment (16 digits maximum) speed dial key. The first segment is a PIN (personal identification number). The number of allowable digits for the PIN can be any number from 0 to 15. The second segment is a key and the digits for the key cannot be 0(The speed dial key can begin with 0, for example 011 ). The default format is 2+2 (2-digit PIN + 2-digit key). Please enter the number in the fields as shown below and click Next. Leverage the World's Largest Free VoIP Network TM 4755 Administrator s Settings Configure the administrator s settings. You can modify the following: u u u u u u Password Nickname Extension Number Cell Phone Number Skype ID Comments The Username and PIN cannot be modified. The Cell Phone Number and Skype ID fields are required. In the Cell Phone Number field, enter the SkypeOut format: 00 + country code + area code + local phone number or 00 + country code + mobile phone number. Example: 1.To make a SkypeOut call to the telephone number located in Shanghai (area code 21), China (country code 86), dial: To make a SkypeOut call to the mobile telephone number , located in China (country code 86), dial: You must enter your Skype ID and Cell Phone Number because they are used for auto-notification. When finished, click Next. 48 Leverage the World's Largest Free VoIP Network TM56 Now that you have completed the configuration wizard, you have the option to click Back and modify the previous settings, or just click OK to finish Advanced Settings If you want to modify the settings that you have configured in the configuration wizard, click Options in the left panel. You can modify settings such as the Dialing Scheme, Smart Dialing, SkypeOut Access, and SkypeOut calls allowable time as shown below. Leverage the World's Largest Free VoIP Network TM 4957 Modifying Dialing Scheme The administrator has configured the dialing scheme in configuration wizard. If you want to modify it, enter the new scheme in the textbox. The Dialing Scheme will be changed from 2+2 to 4+4 as shown below: 50 Leverage the World's Largest Free VoIP Network TM58 Note: Modifying the Phonebook s format will delete all the data in your current Phonebook and Accounts will be left without a PIN. Please backup your data before you modify these values. After modifying the Dialing Scheme, a warning message will pop-up to prompt you to backup the data. If you d like to backup, click OK; if you want to cancel the modifications you ve made, click Cancel. After clicking OK, a warning message will pop-up to ask Do you want to back up the user accounts and phonebook? If you d like to backup, click OK; if not, click Cancel (If you choose to cancel the backup, all the data in phonebook will be deleted forever). After clicking OK, save the backup user accounts and phonebook onto your local disk. Leverage the World's Largest Free VoIP Network TM 5159 The format of user account and phonebook file is Excel (*.xls) after system back-up. You can just open a file to enter the PIN and speed dial key under the new rule. Enter the PIN and speed dial key in Excel file: In the User sheet, the value of OldEmployeeNo field is the former PIN before modification of dialing scheme. 1.Enter the new PIN into the OldEmployeeNo field in the User sheet. 2.Enter the new PIN into the OldEmployeeNo field in the Phone Book sheet. 3.Enter the new PIN into the SpeedDial field in the Phone Book sheet. After modifying the Dialing Scheme, the PIN for all of your user accounts will be erased. Users cannot login and manage their account until their PINs are reset. On the user list, a? will be displayed for the accounts whose PIN has been erased and currently unavailable, as shown in the figure below: 52 Leverage the World's Largest Free VoIP Network TM60 The Administrator should reset the PIN values for these accounts according to the new Dialing Scheme, or the account will be unavailable. Click Save to save the modification as shown below (after modification, the PIN parameter now consists of 4 digits). Leverage the World's Largest Free VoIP Network TM 5361 Enabling Smart Dialing The new Smart Dialing feature is added under the Options page. You no longer need to worry about dialing the country code for certain SkypeOut calls when Smart Dialing is enabled. The Smart Dialing feature will enable you to choose a default country code to the country you make most of your SkypeOut calls. These calls can be dialed just like you would dial a domestic call. You don t need to dial the country code, just the area code and the phone number. To use using this feature, go to Options, check Enable Skype smart dialing, and pick the country/region from the pull-down list on the right. After you set up the default country code, to make an international call using Skype smart dialing, dial the following: 0 + area code + phone number or 0 + cell phone number (0 represents the country code on Exchange). For all other international SkypeOut calls, dial the following: 00 + country code + area code + phone number or 00 + country code + cell phone number. 54 Leverage the World's Largest Free VoIP Network TM62 Smart Dialing only works when dialing a normal SkypeOut number directly. It is recommended you choose one of the three SkypeOut options shown below when using Smart Dialing: 1. Allow SkypeOut direct dial under Yes 2. Allow SkypeOut direct dial with PIN under Yes Leverage the World's Largest Free VoIP Network TM 5563 3. Restrict SkypeOut direct dial with PIN under No Note: Smart Dialing is not only restricted to Skype 2.5, it also works with Skype Modifying Administrator s Information The administrator can also modify his/her profile information by clicking admin in the user list. 56 Leverage the World's Largest Free VoIP Network TM64 With the exception of the username and PIN, the administrator can modify his/her password, nickname, Ext. number, cell phone number, Skype ID and so on. For the Cell Phone Number field, enter the number in the SkypeOut format: 00 + country code + area code + local phone number or 00 + country code + mobile phone number. You must enter your Skype ID and Cell Phone Number, because they are used in the auto-notification. When you are finished, click Save Adding Public Contacts Click Phonebook in the left panel, then click the Add Contact button (as shown below) to add a new public contact. Leverage the World's Largest Free VoIP Network TM 5765 As an administrator, you can add a public contact. Input the required information, such as Speed-Dial Key and Skype ID/Phone (SkypeOut number). The maximum number of digits for the public speed dial key will be noted at the right end of the line. The other information is optional. Click Save to save the settings, or click Save&Next to save the current entry and add a new public contact. 58 Leverage the World's Largest Free VoIP Network TM66 Note: If you want to add a regular phone number, please input the number into Skype ID/Phone field in the following SkypeOut format: 00 + country code + area code + local phone number or 00 + country code + mobile phone number Viewing & Modifying Public Contacts Click Phonebook to view all public contacts. Leverage the World's Largest Free VoIP Network TM 5967 Select the checkbox next to the Skype contact you want to delete, click the Delete Contact button to delete the contact. Click the Skype ID/Phone for which you want to view more details. If you want to modify the information, click the Modify button. With the exception of the Skype ID/Phone, other information can be changed. When you are done with the changes, click Save to save the modification. 60 Leverage the World's Largest Free VoIP Network TM68 15.7 Adding Users Click Users in the left panel, then click the Add User button (as shown below) to add a user. You must be logged in as an administrator to add a user account to Exchange system. The required fields are username, password, and PIN. You can select whether to allow a user SkypeOut dialing privileges. If the user is allowed to dial a SkypeOut call, the default SkypeOut password is the same as the PIN. User can use their User names to log in to manage their own phonebook. Each user is assigned a unique PIN to ensure a better usage of Exchange. Other fields are optional. When you are finished, click Save to save the configuration, click Save&Next to save the current entry and continue to add a new user. Leverage the World's Largest Free VoIP Network TM 6169 15.8 Viewing User List & Modifying User Information Click Users in the left panel to view the list of all users. 62 Leverage the World's Largest Free VoIP Network TM70 You can sort the list by clicking the link for Username, Ext.No., PIN, Cell Phone and Allow SkypeOut. You can select one checkbox or select all ( refer to the following figure). Click the Delete User button to delete selected user(s). Click the username for which you want to view more details. If you want to modify the information, click the Modify button. With the exception of the Username, any other information can be modified. When the modification is completed, click Save to save the changes. Leverage the World's Largest Free VoIP Network TM 6371 15.9 Logging In As Standard Users When the administrator adds a user, the user can ask the administrator for his/her own username and password to log in to manage his/her own phonebook. Click Phonebook to view the public contacts list. You can only view the information but cannot modify or delete entries. If you want to view your private contacts list, please click the Private Contacts link. 64 Leverage the World's Largest Free VoIP Network TM72 Click Add Contact to add your private contacts. Input the required information, such as the Speed-Dial Key and the Skype ID/Phone (SkypeOut number). The maximum number of digits for the private speed dial key is shown at the right end of the line. The other information is optional. Click Save to save the settings, or click Save& Next to save the current entry and add a new private contact. Note: If you want to add a regular phone number, please input the number into Skype ID/Phone field in the following SkypeOut format: 00 + country code + area code + local phone number or 00 + country code + mobile phone number. Leverage the World's Largest Free VoIP Network TM 6573 Click Profile on the left panel. The user can modify his/her profile with the exception of the username and the PIN. The default SkypeOut password is the same as the PIN. After you are done with the changes, click Save. 66 Leverage the World's Largest Free VoIP Network TM74 15.10 Using Phonebook Utility The Phonebook Utility can be used to enter batches of Skype contacts to Exchange database. This utility is in the Installation CD. Prior to using the Phonebook Utility, you should ask the administrator for your PIN and password. On initial use, the window Another program wants to use Skype will appear. Click the first circle to allow this program to use Skype. Then click OK to save the settings. Your Skype contacts will show up in the column Skype Contacts. If you want to add a speed dial key for a contact, you need to input the speed dial key in the column Speed Dial Number on the right side. At the bottom, please enter your PIN, password and Host IP. Finally, click the Apply button, and the Phonebook Utility will export your speed dial keys into Exchange database. Leverage the World's Largest Free VoIP Network TM 67
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