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Contact Customer Service by E-mail or Phone
Contact Technical Support Helpdesk by E-mail or Phone
Customer Service
Pick-up request
Service and price information inquiring
Package status and Proof of Delivery inquiring
General inquiries and advice
Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click
for details.
Toll free Customer Service Hotline
800-988-1888 (for telephone users, toll free)
400-886-1888 (for mobile phone users, toll free)
Toll Customer Service Numbers Northern China: 86-10- Eastern & Central China: 86-27- Southern China: 86-20-
* For overseas customers, please dial one of the above toll customer service numbers.
Customer Service Hours
Monday to Saturday: 24 hours
*Automation voice response system is available 24 hours everyday.
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 800-820-1336 / 400-920-1336.
*Technical Support Hotline Service Hours: 24 hours, 7 days a week
File A Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free
You have the option to mail, fax, or e-mail the form to your FedEx Customer Service Representative(s). To file a claim in China East,
To file a claim in China North,
To file a claim in China Sorth,
Subscribe to FedEx email
Customer SupportInternational
New CustomersInternational
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This is the official website of FedEx China and is protected by copyright and trademark laws under US and international law. All rights reserved.& FedEx 1995-

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